Episode 3
Live from the Idea Collective Retreat in Lake Geneva - The Marketing Kitchen with Ann Rakowiecki
In this episode, the Mayor of Podcast Town, Elzie Flenard, interviews Ann to learn about her marketing business and the importance of understanding what and how people feel.
Ann shares how she got hooked on the hospitality industry, how her music background set her up for success, what motivates her, and her advice on overcoming challenges.
Episode Highlights:
01:41 The goal always, no matter who was doing what, was to make sure that the guest had a great experience.
02:02 There’s so many things that go into a great restaurant that, really, you never want the guest to see, you want them to feel it and experience it.
02:58 Playing in a band for 15 years across the state of Wisconsin, and across Northern Illinois, I’ve learned how to approach different venue owners, I’ve learned how to interact with different audiences. It’s been a great teaching tool for a professional experience.
05:44 With the restaurant business, it’s very much like giving people a hug, because food brings people together.
07:37 Anybody can serve a delicious hamburger, anybody can serve a delicious fish fry, however it takes a special breed of cat to serve excellent customer service.
09:12 If you’re struggling, don’t try to fix it yourself.
Contacts:
Ann Rakowiecki
The Idea Collective
Podcast Town
